You can get in touch with us by emailing or dropping us a message below:

Frequently Asked Questions

Here are some of our most frequently asked questions, click here to view more or get in touch.

What are the delivery charges?
Delivery is free to UK addresses on orders over £30. Standard postage options: Second Class Signed For @ £3.95 P&P per UK address for small parcels. Letterbox Friendly tariff @ £1.00 P&P per UK address for items that can be sent as letters. Alternatively First Class Signed For @ £4.95 P&P per UK address can be selected at checkout. These charges may vary from time to time and we will update the website information.
Which payment methods do you accept?
We accept all major credit cards, and process payments through PayPal and Stripe, you do not need a PayPal account to pay, and no financial information is shared with us.
How long will delivery take?
Delivery is via Royal Mail and is sent Second Class as standard, so you should receive items between 2 - 5 working days. If you haven't received your order within this time, do get in touch.  
How secure is shopping on the site, is my data protected?
We use Secure Socket Layer (SSL) encryption technology so you can be assured that your details are stored safely and securely, we also do not see or keep any of your financial information.
Do I receive an invoice for my order?
Yes, you will an email detailing your order and payment confirmation, if you need any further details then do get in touch.
Do you ship internationally?
Unfortunately, due to transport regulations, we are not permitted to send individual perfume orders overseas. This may change in the future so please keep in touch! For bulk orders, please get in touch either by phone on +44 (0)7714 701 714 (Mon-Thur 9:30-17:00, Fri 9:30-16:00) or send an email to  and we can see if we can assist you.

Send us an email

    Or write to us at:
    By Kathryn Ltd
    PO Box 1569
    HP4 9DS

    By Kathryn Ltd is registered in England & Wales No. 07660650.
    Registered Office: 103-105 Brighton Road, Couldson, Surrey CR5 2NG

    VAT number 118618214