Returns & Refund Policy

RETURNS & REFUND POLICY

Returns
You may return your products within 14 days of purchase.  If more time has elapsed  unfortunately we can’t offer you a refund or exchange.

Items can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact.

We do not offer returns on products that are on sale. 

To complete your return, we require a receipt or proof of purchase and you will be required to arrange and pay for the cost of returning items to us. Please ensure you obtain a proof of postage when you do so.

Customers wishing to return perfume should have regard to any labelling and packaging guidelines produced by Royal Mail or any other courier that is used.

Return address

To return your product, you should mail your product to: PO Box 1569, Berkhamsted, Herts HP4 9DS, United Kingdom

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved for a refund we will refund the price paid by you for the products (including the initial standard delivery charge, but not the additional cost of any premium delivery option that was chosen) within 14 working days of receiving your returned products, provided that you have returned the products to us within 14 working days of delivery to you or your notifying us of cancellation.

The refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Cancellations and returns can be arranged with the By Kathryn sales line on 07714 701 714 or via email to kathryn@bykathryn.ltd or via the online form.

Please note that if you made your purchase through a partnered retail location, such as a store, then any return will need to be made in accordance with the returns/cancellation policy of the relevant retailer and should not be returned directly to us.

Late or missing refunds (if applicable)
If you haven’t received a refund after the above time periods, first check your bank account again, then contact your credit card company as it may take some time before your refund is officially processed. If you still have not received your refund, please contact us at kathryn@bykathryn.co.uk

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kathryn@bykathryn.co.uk and send your item to: PO Box 1569, Berkhamsted, Herts HP4 9DS, United Kingdom.

We reserve the right to vary these terms at any time but, in respect of any ordered goods, the terms which apply shall be those which you accepted when you placed your order.